Entrepreneurship

Your Voice; Keeping it Healthy

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If you work as an Interpreter, Dispatcher or even in a call center, your job depends on your “voice”, and you are considered an occupational voice user.
Meaning, you are “The Voice” and that is your tool and the most valuable tool you have in order to convey and get your job done.
So, whether your an Interpreter, Conference Interpreter, Dispatcher, or work in a call center, or as a scheduler, your voice is your only link with the customer, correct?
So, it’s important that you take care of your voice and that you maintain a healthy voice in order to get the job done.

Because just as neat professional attire is essential for face-to-face interactions, having a clear voice is essential for your day-to-day business operations.
A hoarse voice from an Interpreter, or call center agent (CCA), dispatcher carries the same negative impression as a worn-out outfit and can detract from building credibility and or doing your job the right way, do you agree?

 

Little Story: A few years back I was doing a Conference appointment for the State, I actually had a team interpreter (who was sick) and was coughing up a storm.  Having a sick interpreter onsite who’s unable to do his/her job (use their voice to speak) not only did it affect the overall assignment, but it was a major distraction and also put on more stress on me, because I had to complete the job myself because my partner was sick with laryngitis.

 

So a healthy voice is crucial, but because you are constantly talking and using your voice to do your job and if you don’t take care of your voice, you are at risk for damaging your voice and developing hoarseness.

 

A 2002 study on voice problems among CCAs reported voice problems in 31 percent of CCAs, with several negative outcomes, including:

  • Increased sick days
  • Fewer calls per hour
  • More breaks away from the phone
  • Needing to repeat themselves
  • Needing to force the voice out

Overall, Interpreters, Dispatchers, CCAs with voice problems are bad not only for the CCAs, Interpreters, Dispatchers, Schedulers, and those who use their Voice to work but at the end of the day it’s bad for business.

I’ve learned from some Voice experts who now think that voice problem is a form of repetitive motion injury because the vocal cords are being injured by overuse, similar to the way data entry personnel may develop carpal tunnel syndrome.

Did you know that when we talk, the vocal cords vibrate about 200 times a second for women and about half that for men? That can add up to more than a million cycles of vibration during a workday at a call center causing vocal injury this is also true for singers, interpreters, dispatchers, call centers, etc.

 

As a professional conference interpreter who’s constantly working and who uses her voice to work, it is so important to take care of your voice!

True Story: About 4 years ago (I was a major workaholic) 🤔😊working all day, every day and would not take breaks in between and didn’t like working with other colleagues (I had bad experiences with other agency interpreters), so I was working for a whole straight month non-stop during the winter months and around November while working at a conference my Voice literally starting squeaking, I could NOT Speak, my voice started sounding horsy like, my chest started to hurt, my throat was just feeling horrible, I started to sweat, got dizzy and literally passed out! Apparently, I had walking pneumonia and laryngitis and was in the hospital! I failed to listen to my body, I was just so excited about the work, I love what I do and was just “Go-go-go” non-stop that my body finally gave out in the middle of an assignment!  This little scenario ended up costing me months being out of work until I was able to get my Voice back and recuperate from this horrible experience!

So yes, dear interpreters, dispatchers, CCAs, Schedulers and all of you who use your work to fulfill your responsibilities TAKE CARE OF YOUR “VOICE”!

Here are some recommendations and things that I do and have done so since this episode.

Posture

Taking frequent breaks and being able to move around is so important because it reduces the tension in your body and will prevent you from having other joint/muscle problems.

Breaks

Taking frequent breaks will give your voice muscle a rest, so try to rest your voice – meaning no talking, or drinking cold drinks.

Voice Pacing

Voice scientists advise those who use their Voice to work “to think of voice pacing on three levels:

  • Breaks within phone calls
  • Breaks between phone calls during the workday
  • Breaks between workdays”

Tips

Besides posture, breaks, and vocal pacing, you must also practice good voice hygiene. These tips have helped me keep the throat moist and free from irritation so that my vocal cords are less likely to be injured:

  • Drinking lots of (room temperature) water (or non-caffeinated liquid) during the day.
  • Keep water with you at all times.
  • Avoid caffeine and alcohol, which are drying to the throat.
  • Avoid excess coughing and throat clearing.
  • Don’t smoke! Smoking causes irritation and can lead to cancer and other health-related problems.
  • Don’t work if you have a hoarse voice due to a cold or upper respiratory infection.
  • Seek medical attention to manage any medical conditions that can cause throat irritation including acid reflux, postnasal drainage, allergies, asthma, and endocrine conditions, etc.
  • Avoid dry interior climates
  • Avoid high-risk areas they are known to cause damage to your voice.
  • Eat good and moist meals and avoid spicy foods, they cause acid reflux or GERD
  • Use a humidifier in your room or home, especially in dry climates.
  • Avoid mouthwash (it contains alcohol), if you need to gargle use lukewarm saltwater
  • Take vitamins or eat fruits and vegetables that are high in vitamins, A, E, and C
  • Drink lemon tea with honey (instead of  coffee)
  • I made my own paste that I add to my teas and helps with phlegm and it also has helped me from getting sick; it includes:
    • Ginger
    • Honey
    • Coconut oil
    • Pepper, etc…I will include the paste recipe in my next food meal article.

Get Help Early; Listen to Your Body

Seek medical attention early don’t wait until you have lost your voice to seek medical help.

Pay attention to the signs that your voice is getting tired such as– dry throat, raw or tired feeling in the throat, increased mucus in the throat, feeling like talking takes more effort, feeling throat strain — in addition to a raspy or hoarse voice.NIDCD-TakingCareOfYourVoice-Figure1

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Entrepreneurship

Interpreting and Translation Tool

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Your business your world

Here is a Great Tool that I’ve been using to post jobs, manage online glossaries and network.  I’m sure that you will find this on-the-go tool very useful!

Although, I no longer operate as an agency from time-to-time I receive assignments in other languages for both Interpreting and Translation and therefore I use this tool to post those jobs and provide language professionals to accept or decline the jobs.

I also, use this tool to post my online glossaries. It’s just a great tool to have on hand and when you need it.

This tool is available for macOS AppStore and Windows Store

If you sign up and register today, you will also receive a FREE glossary slot… Make sure to sign up and start enjoying this tool.

Click Here and Sign Up Today!

***I only recommend tools, products, services that I have personally used and that have worked for me…Hope you will like it too!**

Daily Life

the Great Escape

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Great Escape

The beauty of life is learning to enjoy each and every moment that we are on this earth.  More importantly, enjoying each and every moment you have with your family and friends.

We all deal with the day – to – day daily life struggles always feeling rushed, kids sports, work, bills, problems, but we all need to take a moment and GET AWAY!  A moment to enjoy life and the beauties mother nature has for us.

Many think that Getaways are expensive, but that’s NOT the case, at least NOT for me.  Why, How?

Well, I take advantage of my outings – for example when we have to take our kids to their sporting events, instead of sitting and waiting we take advantage of our day/weekend out and while the kids are prepping for their sport, we go out and explore and learn about the new cities, counties, states and/or countries that we may be in.

So, how do I do it? Well, we travel a lot with our 13-year-old son who’s an amateur boxer, we have to take him to his boxing events that sometimes are local, or out of town.  These events are all day events, meaning that we have to arrive very early and leave very late :).  Example: This past month my son was scheduled to fight in Sonoma and while he went through the routine of; Weigh-ins, seeing the Doctor and waiting to see if his opponent showed up from the Central Valley, my husband, daughter and I decided to explore the beauties of Sonoma County (sometimes our other children opt out on participating, they rather wait and mingle with their friends, which is perfectly OK). So, we had a couple of choices, we could either sit and wait for hours till the Boxing Showtime started, or we could go explore beautiful Sonoma.

So, we decided to go and explore #Sonoma AND it was all FREE, yes FREE!

Take advantage and find FREE SPOTS;  Beach is Free, Lighthouse tour was Free, Walk along the Beach was Free, the View was Free 🙂  We always pack lunch, drinks, snacks, so we don’t have to spend a fortune on eating out!

We started to drive and decided to jump onto HWY 1 and followed it all the way through and this is where it took us – to the end of the Pacific Coast, isn’t it breathtaking???

 

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We went and visited Bodega Bay and stopped by some of the other Sonoma County Beaches and enjoyed our walks in some of the most beautiful beaches.  We decided to take a walk and enjoy the warm and soft sand while enjoying every moment watching and hearing the sound of the waves.  We sat for a while relaxing and enjoying the fresh, and cool ocean breeze and reminiscing with our daughter our visits to Santa Cruz, Petaluma, New York, Las Vegas, etc…mean while my husband relaxed and napped in the beautiful sandy beach!

Words can’t describe the beautiful moments we spent on those beautiful beaches and seeing the blue water and sunshine and nothing around just the beautiful Pacific Coast waters.

The Point Reyes Lighthouse on the Sonoma Coast is the place to visit it’s surrounded by “33,000 acres of coastal wilderness is a wild seashore that should be on your must-see list.”

Follow me to see more of my adventures, or to see the products I use, or to learn on how to start your own business!

I learned so much since the closure of my Corporate Business, Life taught me so much after the Economy Crash, God gave me another opportunity after my multiple accidents and here I am enjoying life and it’s beauties with my little family while doing what I love!

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Entrepreneurship

Don’ts when contracting a Translator

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Spanish Interpreting and Translation Services

Don’ts when contracting a Translator

To all my wonderful and potential clients,

Please keep this in mind when you are contracting a “Translator” for a Hearing, Medical assignment, Conference, meetings, etc.  Because I know how important and critical each venue can be, I want to make sure your contract ONLY but the BEST!

Tip #1: First and foremost DON’T search for a Translator

Because a translator deals with written material vs. an actual event.  The interpreter, however, deals with the “spoken word” that is the one conveying your message into another language and being “The Voice (TM)” and the one helping you “Bridge the Language Barrier in Communication.”

Tip #2. Second and foremost how to search for an Interpreter

You can always search on Google for an Interpreter, but it’s always better to ask someone with experience, someone who has used the services of that interpreter, someone who actually can tell you “Yes, I’ve used his / her services and he/she is great!”, or if you find the interpreter via Google, Bing, Yahoo, etc., ask that interpreter for his / her expertise and experience.

You can also find an interpreter via an Interpreting Agency, but that can go wrong very quickly!  

Why?

Because many agencies ONLY want to book the venue and they don’t take the time to actually evaluate the event and match the skills with the interpreter.  

For example: In early 2000 I was called to do a “Client / Attorney” meeting (at least that is what the Agency told me). They said, “We have a Client / Attorney meeting to discuss a case”. I said “OK, I can handle that (I have years of experience doing Client / Attorney meetings for friends and family)”.

Unbeknownst to me, it was NOT a Client / Attorney meeting it was a Deposition, well at that time I didn’t have ANY EXPERIENCE doing those types of assignments.  

So, I told the attorneys that I did not feel comfortable moving forward with the assignment and their response was “Don’t worry, we are already running late, we can’t wait for another interpreter, we will proceed with you and if I see you are NOT doing a good job (one of the attorneys was bilingual) then we will STOP the Deposition”.  

Although I was VERY NERVOUS and hesitant I agreed to do it (per the attorney’s suggestion). Thank goodness, after all, said and done, I was able to finish the assignment with 100% approval from all parties involved, but till this day I think I was (one of the lucky ones), NOT many interpreters would have been able to pull this off!

Immediately, after completing my assignment the Attorney’s who contracted the agency called them right in front of everyone and fired their services and decided to contract my services directly for all of their upcoming assignments.

Tip #3

When your searching for an Interpreter or Translator PRICING can be a big factor to many companies; however, some say and think that by paying more, you will get better services because the saying says: “You get what you paid for”, but that is NOT always the case.  Unfortunately, many companies prefer to use the services of an Interpreting Agency, as well as of a “Certified Interpreter” and think that by paying more for a “Certified” interpreter they will receive better services. Unfortunately, that is NOT ALWAYS the case.

When looking for an interpreter make sure to ask for:

  1. The interpreter’s qualifications and experience
  2. Provide details of your appointment, such as;
    1. If it’s legal, is it a Deposition, Hearing, Trial, Mediation, etc…
    2. If its a personal injury case, immigration, civil case, probate, etc…
    3. The more information and basic details that you can provide the agency, or the interpreter the better service you will receive
  3. MORE IMPORTANTLY – Don’t assume that ALL interpreters are familiar with ALL TERMINOLOGY!  Just like a Doctor, he/she is ONLY familiar with medical terminology, but also they have their own specialization.  The same goes for Attorneys and Interpreters are NO DIFFERENT!
  4. Make sure to be specific of your needs and provide as much information and details of your appointment to better help the interpreter prepare for the assignment

LEARN MOREimages

Are you bilingual and want to become a professional interpreter? 

Learn what it takes to enter this wonderful industry!

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Entrepreneurship

Entrepreneur Coaching

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Become your own boss

 

Looking to START YOUR OWN BUSINESS? If so, what’s holding you back?

STOP THINKING and START DOING!

BEGINNING

Put all those handwritten ideas and visions to work! Elite Services 4 You has spent decades researching, training, developing tools and strategies to help you create a solid business plan and the real-life experience to execute your plan flawlessly. I’ve been where you’ve been and have seen all the opportunities on the other side and have had the opportunity to work in a variety of industries to ensure you have all your bases covered from start to finish!

My passion is coaching, training, and languages – what’s your passion?

READY FOR TAKEOFF

So, you are officially in business, and it’s all uphill from here, right? Not exactly. Unfortunately, business owners run into various challenges along the way. Despite these challenges, the ultimate goal is for businesses to run an efficiently profitable business without losing the passion along the way.

With my coaching experience in operations, team-building, business start-up, contracting, managing, you will overcome even the most difficult obstacles. I strongly believe that with my experience I will help you get the best handle on your business day in, day out.

GROW YOUR BUSINESS

Lean on my business expert advice and work directly with me to develop a strategy to gain new business while maximizing the growth of your business. I will fine tune your operations, marketing, sales approach and strategy to help you improve your bottom line and before you know it, you will turn your passion into your life’s greatest work!

Do What You Love, each and every day!

motivational business quotes
Thrive for Business!

Sell Online:

Shopify

Amazon

Health and Fitness Coach

Become an Interpreter or Entrepreneur

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Entrepreneurship

"Day in the Life of an Interpreter"

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Entrepreneur Interpreter

20160510_093553

Are you like many who are bilingual and would like to start a career in Interpreting, but don’t know how?

  1. What are the hours of an interpreter?
  2. What type of settings?
  3. Is this Freelance or Employee?
  4. Is it professional, casual?
  5. How do you find jobs as an interpreter?
  6. How long does it take to become a professional interpreter?

Some of the many questions that I’m asked on a daily basis…

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Now, the question I ask you – are you ready to become “Self Employed, Freelancer, Entrepreneur?…

Becoming a “Professional Interpreter” doesn’t happen overnight!  It takes a lot of hard work, training, skill building, dedication, etc…

TRUST ME!!!

I’ve been doing this for over 16+years and every day I learn something new!

Don’t get me wrong this industry is very rewarding, but also very challenging, but it has its perks!

For me, I love the flexibility, the challenges, the experiences, enjoy working and meeting people, love to travel, love the rewards that come with it!

  1. I pick and chose which hours/days I want to work
  2. I’m skilled in all settings #medical #legal #conferences #investigations #hospitality #generalbusiness #state #county #federal and much, much more!!!
  3. I do Freelancing work, although there are many employment jobs who hire in-house interpreters
  4. It’s a professional job!
  5. Many ways, methods to find jobs as an interpreter
  6. It all depends on your skills, qualifications and basic experience

Find out more about this wonderful industry TODAY!

Visit me TODAY FOR YOUR ONLINE TRAINING

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