Entrepreneurship

Your Voice; Keeping it Healthy

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If you work as an Interpreter, Dispatcher or even in a call center, your job depends on your “voice”, and you are considered an occupational voice user.
Meaning, you are “The Voice” and that is your tool and the most valuable tool you have in order to convey and get your job done.
So, whether your an Interpreter, Conference Interpreter, Dispatcher, or work in a call center, or as a scheduler, your voice is your only link with the customer, correct?
So, it’s important that you take care of your voice and that you maintain a healthy voice in order to get the job done.

Because just as neat professional attire is essential for face-to-face interactions, having a clear voice is essential for your day-to-day business operations.
A hoarse voice from an Interpreter, or call center agent (CCA), dispatcher carries the same negative impression as a worn-out outfit and can detract from building credibility and or doing your job the right way, do you agree?

 

Little Story: A few years back I was doing a Conference appointment for the State, I actually had a team interpreter (who was sick) and was coughing up a storm.  Having a sick interpreter onsite who’s unable to do his/her job (use their voice to speak) not only did it affect the overall assignment, but it was a major distraction and also put on more stress on me, because I had to complete the job myself because my partner was sick with laryngitis.

 

So a healthy voice is crucial, but because you are constantly talking and using your voice to do your job and if you don’t take care of your voice, you are at risk for damaging your voice and developing hoarseness.

 

A 2002 study on voice problems among CCAs reported voice problems in 31 percent of CCAs, with several negative outcomes, including:

  • Increased sick days
  • Fewer calls per hour
  • More breaks away from the phone
  • Needing to repeat themselves
  • Needing to force the voice out

Overall, Interpreters, Dispatchers, CCAs with voice problems are bad not only for the CCAs, Interpreters, Dispatchers, Schedulers, and those who use their Voice to work but at the end of the day it’s bad for business.

I’ve learned from some Voice experts who now think that voice problem is a form of repetitive motion injury because the vocal cords are being injured by overuse, similar to the way data entry personnel may develop carpal tunnel syndrome.

Did you know that when we talk, the vocal cords vibrate about 200 times a second for women and about half that for men? That can add up to more than a million cycles of vibration during a workday at a call center causing vocal injury this is also true for singers, interpreters, dispatchers, call centers, etc.

 

As a professional conference interpreter who’s constantly working and who uses her voice to work, it is so important to take care of your voice!

True Story: About 4 years ago (I was a major workaholic) 🤔😊working all day, every day and would not take breaks in between and didn’t like working with other colleagues (I had bad experiences with other agency interpreters), so I was working for a whole straight month non-stop during the winter months and around November while working at a conference my Voice literally starting squeaking, I could NOT Speak, my voice started sounding horsy like, my chest started to hurt, my throat was just feeling horrible, I started to sweat, got dizzy and literally passed out! Apparently, I had walking pneumonia and laryngitis and was in the hospital! I failed to listen to my body, I was just so excited about the work, I love what I do and was just “Go-go-go” non-stop that my body finally gave out in the middle of an assignment!  This little scenario ended up costing me months being out of work until I was able to get my Voice back and recuperate from this horrible experience!

So yes, dear interpreters, dispatchers, CCAs, Schedulers and all of you who use your work to fulfill your responsibilities TAKE CARE OF YOUR “VOICE”!

Here are some recommendations and things that I do and have done so since this episode.

Posture

Taking frequent breaks and being able to move around is so important because it reduces the tension in your body and will prevent you from having other joint/muscle problems.

Breaks

Taking frequent breaks will give your voice muscle a rest, so try to rest your voice – meaning no talking, or drinking cold drinks.

Voice Pacing

Voice scientists advise those who use their Voice to work “to think of voice pacing on three levels:

  • Breaks within phone calls
  • Breaks between phone calls during the workday
  • Breaks between workdays”

Tips

Besides posture, breaks, and vocal pacing, you must also practice good voice hygiene. These tips have helped me keep the throat moist and free from irritation so that my vocal cords are less likely to be injured:

  • Drinking lots of (room temperature) water (or non-caffeinated liquid) during the day.
  • Keep water with you at all times.
  • Avoid caffeine and alcohol, which are drying to the throat.
  • Avoid excess coughing and throat clearing.
  • Don’t smoke! Smoking causes irritation and can lead to cancer and other health-related problems.
  • Don’t work if you have a hoarse voice due to a cold or upper respiratory infection.
  • Seek medical attention to manage any medical conditions that can cause throat irritation including acid reflux, postnasal drainage, allergies, asthma, and endocrine conditions, etc.
  • Avoid dry interior climates
  • Avoid high-risk areas they are known to cause damage to your voice.
  • Eat good and moist meals and avoid spicy foods, they cause acid reflux or GERD
  • Use a humidifier in your room or home, especially in dry climates.
  • Avoid mouthwash (it contains alcohol), if you need to gargle use lukewarm saltwater
  • Take vitamins or eat fruits and vegetables that are high in vitamins, A, E, and C
  • Drink lemon tea with honey (instead of  coffee)
  • I made my own paste that I add to my teas and helps with phlegm and it also has helped me from getting sick; it includes:
    • Ginger
    • Honey
    • Coconut oil
    • Pepper, etc…I will include the paste recipe in my next food meal article.

Get Help Early; Listen to Your Body

Seek medical attention early don’t wait until you have lost your voice to seek medical help.

Pay attention to the signs that your voice is getting tired such as– dry throat, raw or tired feeling in the throat, increased mucus in the throat, feeling like talking takes more effort, feeling throat strain — in addition to a raspy or hoarse voice.NIDCD-TakingCareOfYourVoice-Figure1

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Entrepreneurship

Biz Start Up Tips

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Get your Biz Start-Up Tips…

As the end of the year is coming I want to share a bit more about Who I Am, What I Do and What I Provide and to share My Love and Passion for both Interpreting and Entrepreneurship.

So let me ask you; do you have a Special Skill?

Do you have a Product or maybe a Service that you want to share with the world? or;

Maybe you are Bilingual and want to Start Your Own Business?

So, if you answered yes to all of the above, let me ask you one more question; How would you like to use those “special skills, products and/or services” to create additional income and start your own business?

So many of you who already know me know that I’ve been on both sides of the aisle.  I started off as a freelancer working with agencies (and still work) with a couple of agencies. After a few months working as a freelancer and seeing the do’s and don’ts and the “Good, Bad and Evil”, I decided I no longer wanted to continue to work as a Freelancer and working for “pennies on the dollar” and personally I didn’t like the process and demands of agencies especially since I was a “Freelancer / Independent Contractor” and NOT an Employee.  Therefore, I decided to venture off on my own.

So as an Entrepreneur and Former CEO who’s been on both sides of the aisles and someone who started and built her business on her own, here are a few tips to get you started, learn from the voice of experience, learn from someone who started and built her business from the “ground up”.

Yes! I started my Biz 18+ years ago helping businesses tap into the Hispanic Market. I helped businesses “Break the Language Barrier in Communication”.

I built my business from the ground up, yes literally from the ground up…I built a team of 10 staff employees and a cadre of over 2,500 freelance interpreters and offered services in over 150 languages around the world. I built my services around my clients’ needs; Interpreting, Translation, OPI, Transcriptions, and Coaching…I had contracts with the State, County, City, Federal, Hospitals, Insurance, Law Firms, Nonprofits and so many more…and I can help you too!

But, in order to make my business work and grow I had to make sure I was ONLY contracting and training the best of the best; therefore I was able to help and continue to help “Bilingual Individuals” and those with “Specials Skills, Products and Services” Start their Own Business and I can help you too!

So here is what you need to know if you decide you want to venture out on your own…You need the “Basics”

Resume

Business Plan

Strategic Plan

Training

Experience (gain experience as a volunteer)

Affiliations or Organizations

Terminology

Now, these are some basics to learn and know if you decide to start.  You can also join my list and get your Freebies and learn more about my Training and Coaching.

#BossUpandRise and become the #CEOHustler you always dreamed of!

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Entrepreneurship

Entrepreneur Cafe Members Club

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Entrepreneur Cafe

Ready to Start & Grow Your Business?

How would you like to have access to downloadable templates, or how about having a Go-to-Place were you can get all the 411 for your Start-Up Biz or to help you Grow Your Biz.  Or better yet, tips and information used to build a business…

 

Well, let me tell you that you no longer have to “wish it” because I have just the place for you…

 

Faviola Valencia Elite Services 4 You is proud to present to you with this Exclusive Members Club; Entrepreneur Cafe … Yes, a group for Entrepreneurs and Business Owners just like you – “Entrepreneur Cafe Members Group!

 

Plus…in this Members Only Group, you will have access, to all the “Bells and Whistles”, i.e., tips, guides, networking, resources, checklist, training and development, etc…

 

All this and so much more for as little as “Pennies on the Dollar”

Entrepreneur boot camp

Entrepreneur, Trainer, Business Coach & former CEO

As a former CEO and an Entrepreneur who’s been in business for over 18+ years and with over 25+ years of professional Business Experience, I know a bit about the “Biz World”… I started, built and grew my business from the “ground up”…

YES!, literally from the “ground up”…So, I know exactly what it takes, what to do and what not to do in order to Start and Grow your Business.

So, quickly About Me: I have both business and bilingual skills…I started at a very young age helping my father with his business, I also helped friends and family communicate (Interpreter)…So, in 2000 I decided to venture off and Start My Own Biz because thanks to my “language skills” it allowed me to start your my own language interpreting business, for that matter a Corporate Million dollar business… YES – My Own Corporate Business!!!

 

So, now I want to HELP YOU achieve your goals and dreams!

So, if you have a special skill, a product or service that you want to use to Start Your Own Business…that’s awesome!!! but what’s even more AWESOME is that in your case unlike me, you don’t have to do it alone!


Because after a few months of dealing with my own struggles, pains, and headaches with my Start Up Biz, I was so fortunate to have developed, strategies and grow my business…


Yes, I was fortunate enough to have contracts with the State of California, State of New York, Colorado, City of Sacramento, City of Los Angeles, Sutter Hospitals, Kaiser and many non–profits, fortune 500 companies and businesses across the USA, so I know about Sales and Marketing, Management, Procurement, etc and therefore I made it my Vision and Mission to develop something awesome, something that would help entrepreneurs just like you start their own journey without the struggles and headaches…So, here we are…

3 Plans to meet your needs

Free Plan or Student or Premier

If you have NOT started your business, or if you are thinking of starting your business, or if your business is NOT growing, then this Exclusive Member Only Group is just for you…

 

JOIN MY GROUP for students or entrepreneurs and get the help, guidance, tips, networking you need to successfully START, RUN, MANAGE, GROW YOUR BUSINESS!

  • Get the Tools you need.
  • Find the Resources you need.
  • Get the Training you need.
  • Start Networking with like-minded Entrepreneurs just like you.
  • Get everything you need in my One-Stop-Shop…No matter what industry you’re in!

I’ve done and continue to do all the “researching for you, I test all the programs, steps, processes, procedures and training for you and share what works and doesn’t work”…

 

AVOID PAYING HERE AND THERE and receiving NO POSITIVE OUTCOME!

 

Join my Entrepreneur Cafe Group TODAY!!!

If You’re Ready to #BossupandRise and ready to Invest in You and Ready to Start Your #InterpretingCareer or Ready to Start Your #Business the right way?

 

Sign Up for my Exclusive Workshops www.faviolavalencia.com/entrepreneurship or if you are ready to Get Trained and Interested in my 1:1 coaching programs, then check this out! www.theceohustler.com or my Group Trainings www.BossupandRise.com

Entrepreneurship

Need Bizzz Help?!

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Start Your Own Business_Cover

Need Bizzz Help?!

Happy Dayyyyyy!

Well, I’m just touching base with all my #blogfollowers #BizRockstars because you’re a valued member of my Blog Community!

I‘ve had the pleasure of helping fellow business owners for the last 18 years.

By providing them with the necessary tools and training of my proven strategies on “what to and what not to do” in order to attract their dream clients and help them start and grow their business.

In fact, 1000s of my #entrepreneurrockstars have been very successful with my training that many of them have now started their own business, and have also started their professional interpreting career! So, this stuff just works!

If you have a passion for business then now is the best time to be in business.

What are you currently trying to do; start your own business, grow your business, become an Interpreter, sell your services and or products?

Are you looking to launch your business? Or are you looking to grow your business?

I am here to help and support you.

Interested in a FREE 45 min Boss Up and Rise Call, well I’m happy to jump on a quick call and help you with your goals.

Sign up and get your 45min BossUpandRise Call

#KeepMovingForward

#NeverGiveUp

Entrepreneurship is on the RISE, don’t wait any longer!

Helping You Boss Up and Rise
Podcast Episodes

Want to learn how to Start & Grow Your business?

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Interpreter Training

Start Your Interpreting Career: Inside Secrets from Freelancer to CEO

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Let's get this Hustlin started

By Faviola Valencia, the CEO Hustler

Are you bilingual and want to start a career as a professional interpreter?

Want to learn the ins/outs of this billion dollar industry?

Do you want to learn what it takes to start your career?

Do you want to start your own business?

So, are you ready to start your career and take it to the next level?

“Speaking a Second Language DOES NOT make you an Interpreter, any more than having ten fingers makes you a pianist

Want to Learn what you need and what it takes to Start a Career as a Professional Interpreter?

 

Are you bilingual and love helping others and love to travel?  Then this might be the career for you!

 

Watch this FREE training and find out if this is the right training for you and if I’m the right Coach and Trainer for you…

 

This video will answer your questions…i.e, if this training is for you, if you have what it takes to start your Interpreting journey!

 

Send your questions directly to faviolatheinterpreter@gmail.com 

Watch & Learn if this is the right career for you, Get Trained!

Watch it for free . No registration needed. 

If you or anyone you know is interested in starting a career as an interpreter, or if your an interpreter who is “stuck” and doesn’t know how to increase their business, then contact me and start your Career today!

 

Don’t wait, start making what you WORTH!

 

Join today and SAVE TODAY!

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Interpreting and Translation

Sign the Show and Waka

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Become an Interpreter

Scrolling through my Facebook post and I come across this awesome Sign Language Interpreter dancing to the music and getting in the grove and doing her thing – one of the many reasons why I love what I do #interpreting !!!

Holly Maniatty found recognition for rap while interpreting at a Killer Mike set festival and when Killer Mike saw her and noticed her, he was fascinated by her skills and talent that he jumped down from the stage to the raised platform and Maniatty colleague said he started dancing with them.  Also, said, “that she had been initially employed by a company; however as an interpreter for a Marilyn Manson concert in Rochester after all her coworkers passed on the opportunity, eventually opening the door for her to be recruited by a company out of Portland, Maine that specialized in festival ASL interpreting.” Also, said “that by this point she was beginning to work with various musicians the likes of U2, Bruce Springsteen, Bob Saget, and eventually The Beastie Boys at Bonnaroo in 2009, which lead to her becoming a main-stay interpreter for the rap community.

Check these 3 awesome ASL Certified Interpreters Rap Battle with Wiz Khalifa

Check her out also here interpreting for #SnoopDogg

“Communicating in Your Language, One-Language-At-A-Time!”

The language industry is one of the fastest growing industries across the Country!  If you or someone you know is interested in learning more about what you need to Start a Career as an Interpreter, please send them my way!

I would love to teach you and share the beauties of this industry!

#Interpreters #Interpreting #Translation #interpretation #translator #interprete #traductora #ArtistSupportingArtists #SignTheShow #DeafCulture #Access#Entertainment #Music #Comedy #Theater #Hustle w/ #gratitude & #love

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